Refund policy

Easy, Hassle-Free Returns

We want you to love your Nilaura experience. If for any reason you’re not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.

• Products must be unused, unopened, and in original packaging.
• Return requests must be made within 30 days of delivery.

How to Request a Return or Refund

• Email us at info@nilaurabeauty.com with your order number and reason for return.
• Our team will guide you through the simple return process and provide a return address for your shipment.
• Upon receiving and inspecting your returned item, we’ll issue a refund to your original payment method.

Important Notes

• Return shipping costs are the customer’s responsibility unless the product was damaged, defective, or incorrect.
• If your product arrives damaged or you received the wrong item, please include a photo in your email and we’ll sort it out immediately—at no cost to you.
• Refunds are processed within 5–7 business days after receiving and inspecting your return.

Exclusions

• Used, opened, or sale items are not eligible for return/refund unless defective.
• Gift cards and downloadable products are non-refundable.

Questions or Support?

We’re here to help with every step!
Contact our friendly team at info@nilaurabeauty.com for personalized assistance and a prompt resolution.