Shipping policy

Global Delivery, Local Care

We’re proud to deliver Nilaura’s luxury skincare to customers around the world.
Your order will be handled with precision and care, wherever you are.

Shipping Destinations

  • We ship internationally to most countries across North America, Europe, Asia, the Middle East, Africa, and Australasia.
  • Shipping is not available to embargoed or restricted countries.
    Please check the list at checkout for any location-specific limitations.

Processing & Delivery Times

  • Order Processing: Orders are processed within 1–3 business days (excluding weekends and holidays).
  • Standard International Delivery: Typically arrives in 7–14 business days, depending on your region and customs clearance.
  • Express Options: Available in select countries—see checkout and rates for fastest delivery.
  • Please allow additional days during peak seasons or for remote locations.

Shipping Fees

  • Shipping rates and available options are calculated at checkout based on your address and selected delivery method.
  • Enjoy free standard international shipping on orders above the minimum spend indicated at checkout (varies by region).
  • International express shipping is offered at preferential rates for eligible locations.

Customs, Duties & Taxes

  • All orders are shipped DDU (Delivered Duty Unpaid) unless otherwise noted.
  • Customs duties, import taxes, and other local fees (where applicable) are the responsibility of the recipient.
  • Nilaura provides clear documentation for a smooth customs process, but delays may occur due to local regulations.

Order Tracking & Support

  • You’ll receive a tracking link via email as soon as your parcel ships.
  • Monitor your parcel’s journey with real-time updates.
  • For support, our global team is always ready via email or WhatsApp—helping resolve any shipping questions fast.

Shipping Restrictions

  • We do not ship to P.O. boxes or military APO/FPO addresses.
  • Some products are restricted by law in specific countries (e.g., certain ingredients); you will be notified at checkout if your order cannot be fulfilled.

Delays & Exceptions

  • While most orders arrive promptly, delays may occur due to customs, weather, or courier issues outside our control.
  • Our team will proactively notify you of any major shipping disruptions and support resolution.

Returns & Refunds

  • For details, please see our Return & Refund Policy—Nilaura makes it easy, even for international orders.

Experience Nilaura’s luxury skincare—delivered worldwide with care, transparency, and dedicated support.
Shop with confidence, wherever you glow!